Resolution Process for Complaints

What is the process for resolving complaints?

Addressing Your Concerns with Efficiency and Fairness!

At SMART DUCT AC SYSTEMS INSTALLATION, we understand that despite our best efforts, there may be occasions when our services do not meet your expectations, leading to complaints. We have a structured resolution process to address such instances, ensuring that every complaint is resolved efficiently and fairly. This process is designed to maintain trust and ensure the satisfaction of our customers. Here’s how we handle and resolve complaints at

SMART DUCT AC SYSTEMS INSTALLATION

SMART DUCT AC SYSTEMS INSTALLATION Complaint Resolution Process:

1. Acknowledgment of Complaint:

Once your complaint is received, we will acknowledge it promptly, confirming that we are looking into the matter. Our team may reach out to you within 48 hours of you filing the complaint to request further information or to seek clarification on the details.

2. Assessment and Investigation:

Our customer support team will assess your complaint and may conduct an investigation. This might involve reviewing service records, speaking with the professional, and examining any evidence provided.

3. Communication During Resolution:

We believe in keeping you informed throughout the resolution process. Our team may reach out to you after you file the complaint to request further information or seek clarification on the details.

4. Resolution Proposal:

After a thorough investigation, we will propose a resolution within less than 72 hours. This could involve recompense for the service, corrective actions, or other appropriate measures to address your concern.

5. Implementation of the Resolution:

Once the resolution is agreed upon, we will implement it promptly. This may include scheduling a re-service, issuing a refund or credit, or taking action to prevent future occurrences.

6. Follow-Up:

After the resolution has been implemented, we may follow up with you to ensure that you are satisfied with the outcome and to gather feedback on the resolution process.

Our Commitment to the Resolution Process:

Fair and Impartial Handling: Every complaint is treated with seriousness and impartiality. Prompt and Effective Resolutions: We aim to resolve complaints in a timely and effective manner.Learning and Improvement: Complaints are opportunities for us to learn and

improve our services. At SMART DUCT AC SYSTEMS INSTALLATION we are committed to resolving any service-related complaints to your

satisfaction. Our structured resolution process is an integral part of our commitment to maintaining high standards of service and customer satisfaction. Rest assured,we are here to listen and respond to your concerns effectively.