Resolution Process for Complaints

What is the process for resolving complaints?

Addressing Your Concerns with Efficiency and Fairness!

At LifeEasy, we understand that despite our best efforts, there may be occasions

when our services do not meet your expectations, leading to complaints. We have

a structured resolution process to address such instances, ensuring that every

complaint is resolved efficiently and fairly. This process is designed to maintain

trust and ensure the satisfaction of our customers. Here’s how we handle and

resolve complaints at LifeEasy.

LifeEasy's Complaint Resolution Process:

1. Acknowledgment of Complaint:

Once your complaint is received, we will acknowledge it promptly, confirming that

we are looking into the matter. Our team may reach out to you within 48 hours of

you filing the complaint to request further information or to seek clarification on the

details.

2. Assessment and Investigation:

Our customer support team will assess your complaint and may conduct an

investigation. This might involve reviewing service records, speaking with the

professional, and examining any evidence provided.

3. Communication During Resolution:

We believe in keeping you informed throughout the resolution process. Our team

may reach out to you after you file the complaint to request further information or

seek clarification on the details.

4. Resolution Proposal:

After a thorough investigation, we will propose a resolution within less than 72

hours. This could involve recompense for the service, corrective actions, or other

appropriate measures to address your concern.

5. Implementation of the Resolution:

Once the resolution is agreed upon, we will implement it promptly. This may include

scheduling a re-service, issuing a refund or credit, or taking action to prevent future

occurrences.

6. Follow-Up:

After the resolution has been implemented, we may follow up with you to ensure

that you are satisfied with the outcome and to gather feedback on the resolution

process.

Our Commitment to the Resolution Process:

Fair and Impartial Handling: Every complaint is treated with seriousness and

impartiality.

Prompt and Effective Resolutions: We aim to resolve complaints in a timely and

effective manner.Learning and Improvement: Complaints are opportunities for us to learn and

improve our services.

At LifeEasy, we are committed to resolving any service-related complaints to your

satisfaction. Our structured resolution process is an integral part of our commitment

to maintaining high standards of service and customer satisfaction. Rest assured,

we are here to listen and respond to your concerns effectively.